Shipping Polices

PAYMENT POLICY

All transactions are in Singapore Dollar (SGD). Please select your preferred payment method during checkout.

Local order:

  1. Credit Card/Pay Pal.We are able to accept credit card payment through PayPal’s secure gateway – a convenient and absolutely safe way of payment. Choose “PayPal” for payment option during checkout. You will be taken to PayPal’s secure site for transaction.
  1. Interbank transfer to our DBS Bank (details will be given during checkout). Please check your spambox if you did not receive any email in the inbox. We are now able to accept payment through PayNow. QR code can be found at payment page.

 

International order:

  1. Credit Card/Pay Pal.We are able to accept credit card payment through PayPal’s secure gateway – a convenient and absolutely safe way of payment. Choose “PayPal” for payment option during checkout. You will be taken to PayPal’s secure site for transaction.

** Please note that payment via credit card is according to your bank exchange rate.

Please also note that International buyers are responsible for any duty taxes and custom’s regulations of your home country.

SHIPPING POLICY

Delivery within Singapore:

We provide free shipping for all orders within Singapore. Shipping may takes 3-7 working days.

If you would like to have your order received via door step delivery, please choose top up option (Door step within 2-3 days) for an amount of $5 (UPDATE: Temporarily disable this option during Circuit breaker/Phase 1/Phase 2 period as we provide free door step delivery for all orders). We do not accept urgent or same day delivery at the moment through our website. For urgent deliveries, please place your order through GrabMart. You will receive your order within 1-2 hours. If you have any special request (eg., gift wrapping), please contact us in advance before placing order through GrabMart because we will not have enough time until driver arrives or wrapper when you place order.

You’re welcome to self collect at Yew Tee as well if you need the item urgently. Please contact us at bebebamboosg@gmail.com.

International delivery:

via Registered Air Parcel – Flat rate SGD 10 to Malaysia and Brunei

– We offer flat rate for most countries. Choose your country and click “Get rates”. The shipping rate will be shown.

REFUND POLICY

Currently, we are unable to do a refund for items that you may not like after purchasing. Please educate yourself with the products through our website and if you have further enquiries, please contact us at bebebamboosg@gmail.com before placing your order.

RETURN POLICY

  1. We’ll pay for the return shipping costs if the return is a result of our error (you received an incorrect item(s)).Kindly email us and affix the photo of the incorrect item(s).
  2. For item(s) returned for an exchange or other reason:

◦ You are responsible for the return shipping cost. No return(s) will be accepted after 7 days.

◦ Be noted that shipping cost is not refundable.

◦ We only accept return via registered mail/smartpac.

◦ Re-shipping charges for exchanged item(s) will be applied. You will bear the shipping cost of the new item and difference in price between the returned and new item.

The following items cannot be returned for exchange:

* Item(s) with tag/ original packing removed by buyer

* Item(s) used/washed by buyer

* Free gift

* Clearance items

* Breast pads / sanitary brief for hygiene purpose